FAQ's - Germantown

General Garage Door Information & Services

Q: What types of garage door services do you offer?

A: ProLift Garage Doors of Germantown offers a comprehensive range of services, including residential garage door repair, new garage door installation, garage door opener repair and replacement, routine maintenance, spring replacement, cable repair, panel replacement, and more.

Q: Do you provide free estimates for new garage door installations?

A: Yes, we are happy to provide free, no-obligation estimates for all new garage door installations. Contact us today to schedule yours!

Q: What areas do you serve?

A: We proudly serve Germantown, Collierville, and the surrounding communities in the greater Memphis metropolitan area, including cities like Olive Branch, MS and Southaven, MS.

Q: Are you licensed and insured?

A: Absolutely. ProLift Garage Doors of Germantown is fully licensed and insured for your peace of mind and protection. TN State Contractor License #10702 and COI is available upon request.

Q: What are your operating hours?

A: Our standard operating hours are [Insert your standard operating hours here, e.g., Monday - Friday, 8:00 AM - 5:30 PM; Saturday, 9:00 AM - 5:00 PM; Sunday 12:00 PM-5:00 PM.

Q: Do you offer emergency garage door repair services?

A: Yes, we understand that garage door issues can arise at any time. We offer 7 day a week emergency repair services to ensure your home remains secure and accessible.

Q: How quickly can you respond to a service call?

A: We strive for same-day service for most repair calls, especially for emergencies. Our goal is to get a technician to your property as quickly as possible.

Q: What forms of payment do you accept?

A: We accept various payment methods, including All major credit cards, checks, and cash.

Q: Do you offer financing options for new garage door installations?

A: Yes, we offer flexible financing options to help make your new garage door purchase more affordable. Please contact us for details on our current financing plans.

Q: What kind of warranty do you offer on parts and labor?

A: We stand behind our work and the products we install. We offer comprehensive warranties on both parts and labor, which will be clearly outlined in your service agreement or estimate. For most Repairs, we include a 1 year warranty and for new doors, we include a 5 Year warranty.

Garage Door Repair & Maintenance

Q: My garage door won't open or close. What should I do?

A: First, check if your opener is plugged in and if the safety sensors are obstructed. If the problem persists, avoid forcing the door. It's best to call a professional as the issue could be with springs, cables, or the opener mechanism. Continued attempts to move the door could cause further damage.

Q: Why is my garage door making strange noises (squeaking, grinding, clunking) ?

A: Unusual noises often indicate a need for lubrication, worn-out rollers, loose hardware, or even a damaged spring. It's crucial to have a professional diagnose the exact cause to prevent further damage.

Q: My garage door opener isn't working. How can I troubleshoot it?

A: Check the power source, replace the remote batteries, and ensure the safety sensors are clear and aligned. If these steps don't resolve the issue, the opener motor or internal components may need professional attention.

Q: What causes a garage door to go off-track?

A: A garage door can go off-track due to impact, an obstruction, worn-out rollers, damaged tracks, or a broken spring causing uneven tension. It's a serious safety hazard and requires immediate professional repair.

Q: How much does it cost to repair a broken garage door spring?

A: The cost varies depending on the type of spring, door size, and labor. We provide transparent pricing after assessing the damage. Most Torsion Spring repairs range between $250-$500 depending on variables for a professionally installed, high cycle spring.

Q: Is it safe to replace a garage door spring myself?

A: Generally speaking it’s absolutely NOT. Garage door springs are under extreme tension and can cause severe injury or even death if not handled correctly. Always call a professional for spring replacement.

Q: How often should I have my garage door serviced or maintained?

A: We recommend annual professional maintenance for your garage door system. Regular tune-ups can extend its lifespan, prevent unexpected breakdowns, and ensure safe operation.

Q: What does routine garage door maintenance include?

A: Our comprehensive maintenance service includes a multi-point inspection, lubrication of moving parts, tightening of hardware, safety sensor testing, and balance checks to ensure optimal performance.

Q: My garage door remote isn't working. What's the problem?

A: First, try replacing the batteries in the remote. If that doesn't work, it could be an issue with the remote's programming, interference, or the opener's receiver.

Q: Why does my garage door close partially and then reverse?

A: This is usually a sign that your safety sensors are either blocked, misaligned, or faulty. Clean the sensor lenses and ensure they are pointed directly at each other. If the problem persists, it may require professional diagnosis.

Q: What should I do if my garage door is stuck open?

A: Immediately secure your home by ensuring other entry points are locked. Do not attempt to force the door down. Call for emergency repair service right away to protect your home's security.

Q: Can you repair dents or damage to my garage door panels?

A: In many cases, individual damaged panels can be replaced without needing to replace the entire door. We'll assess the damage and provide the most cost-effective solution.

Q: My garage door seal is torn or damaged. Can you replace it?

A: Yes, we can replace worn or damaged bottom seals and weatherstripping around your garage door. This helps with energy efficiency and keeps out pests and debris.

Q: How do I manually open my garage door during a power outage?

A: Locate the red emergency release cord hanging from the trolley connected to the opener. Pull it down firmly to disconnect the door from the opener, allowing you to lift the door manually. Remember to reconnect it when power returns.

New Garage Door Installation & Replacement

Q: What factors should I consider when choosing a new garage door?

A: Key factors include material (steel, wood, aluminum, fiberglass), insulation value, style (traditional, modern, carriage house), color, window options, and your budget. We can help you select the best fit for your home's aesthetics and your needs.

Q: What types of garage door materials are available (e.g., steel, wood, aluminum, fiberglass) ?

A: We offer a wide range of materials, including durable and low-maintenance steel, classic and elegant wood, lightweight and rust-resistant aluminum, and versatile fiberglass, each with unique benefits. Wood doors are available for custom applications.

Q: What are the benefits of an insulated garage door?

A: Insulated garage doors help maintain a more consistent temperature in your garage, which can lead to energy savings, especially if your garage is attached to your home or used as a workspace. They also offer better sound dampening.

Q: How long does a typical garage door installation take?

A: Most standard garage door installations can be completed in a few hours, typically within a single day, depending on the complexity and any additional services required.

Q: Do you remove and dispose of my old garage door?

A: Yes, as part of our full-service installation, we will professionally remove and dispose of your old garage door and opener.

Q: Can I customize the design and color of my new garage door?

A: Absolutely! We offer a vast array of design options, colors, finishes, window inserts, and decorative hardware to ensure your new garage door perfectly complements your home's exterior.

Q: What are the best garage door opener brands you recommend?

A: We partner with leading manufacturers known for their reliability and innovation, such as LiftMaster, Genie, and others. Our technicians can recommend the best opener for your specific needs.

Q: What's the difference between a chain-drive and a belt-drive garage door opener? 

A: Chain-drive openers are robust and economical, but can be noisier. Belt-drive openers use a rubber belt, making them significantly quieter and ideal for homes with living spaces above or adjacent to the garage.

Q: Can you install smart garage door openers that I can control with my phone?

A: Yes, we specialize in installing modern smart garage door openers that allow you to monitor and control your garage door from anywhere using your smartphone or smart home system. Our preferred recommendation is LiftMaster which utilizes MyQ.

Q: What is the average lifespan of a residential garage door?

A: With proper installation and regular maintenance, a good quality residential garage door can last anywhere from 15 to 30 years, though components like springs may need replacement sooner.

Q: How can a new garage door improve my home's curb appeal and value?

A: A new garage door can dramatically enhance your home's aesthetic appeal, instantly boosting its curb appeal. It's also a significant return on investment, often recouping a high percentage of its cost at resale.

Safety & Security

Q: How can I ensure my garage door is safe for my family and pets?

A: Regular professional maintenance is key. Also, ensure children are educated about not playing near the door, and test your safety sensors monthly.

Q: What are the safety features of modern garage door openers?

A: Modern openers come equipped with photo-eye safety sensors that detect obstructions, auto-reverse mechanisms if an object is hit, and rolling code technology for enhanced security against code grabbers.

Q: How do I test the safety sensors on my garage door?

A: Place an object (like a paper towel roll) in the path of the door's sensors. The door should stop and reverse immediately when closing. If it doesn't, contact us for service.

Q: Can you install a keyless entry pad for my garage door?

A: Yes, we can install wireless keypads for convenient keyless entry, allowing access with a personalized code without needing a remote or key.

Q: What are some tips for maintaining garage door security?

A: Ensure your opener has rolling code technology, don't leave your remote in your car, consider a strong deadbolt on the garage entry door, and always keep your garage door closed and locked when not in use.